Plas Heli

The Welsh National Sailing Academy and Events Centre .

Cymraeg

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Plas Heli - Camping Refund or Deferral Form

do not use yet - this form is being tested 

Use this form to claim back on a camping booking that was cancelled due to the pandemic in 2020.

The Plas Heli 'On-Line Camping Booking Form' was not designed with mass cancellation or deferrals in mind so we must now work through each individual request.

Please complete this form so that we have the correct information to process. When the process is completed we will provide you with instructions.

Your patience and understanding is appreciated  in these very difficult times for us, a community enterprise and not for profit distribution company with charitable aims.

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Please help us identify your original booking y providing as much of the following as possible

Thank you

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Deferred Booking 

It is a great disappointment that your event has been cancelled but we do, of course, understand the need to keep everyone safe. We were really looking forward to welcoming you to Plas Heli, the Welsh National Sailing Academy and Event Centre.

The lock-down is a big problem for us. As a community enterprise and not for profit distributing company we are having a real hard time with no income and still with high running costs of the closed facility!

Despite the above concerns we are continuing with our plans for future events and we just can’t wait for the restrictions to be eased so that we can get back on the water.

I can confirm that our policy and terms of business (see here) states that all cancelled bookings are entitled to a 70% refund.

We have, however, agreed that any 2020 booking that are cancelled due to the pandemic can receive a refund of 70% - or the total amount can be deferred to future events. 

Many customers have already supported us by requesting a deferred booking. This is greatly appreciated.

A deferred booking can also be rolled over to future years if not taken up this year.

If you decide to defer your booking, when you are ready to book again proceed through the booking process and cancel the process at the PayPal page. We will convert your 'un-confirmed booking' to a 'confirmed booking' on the administration pages of the system.

The full value of the original booking will be attributed to the future run event/s. 

We are presently working through the camping requests and all other works associated with cancelled events and facility shut down, so please be patient.

Plas Heli Cyf is a Not for profit distibuting community enterprise and depends on income from event camping to assist with the facility costs and to contribute to improving the facility for everyones benefit.

 

Refund of Camping Fee following a cancellation of an event due to the Pandemic 

It is a great disappointment that your event has been cancelled but we do, of course, understand the need to keep everyone safe. We were really looking forward to welcoming you to Plas Heli, the Welsh National Sailing Academy and Event Centre.

The lock-down is a big problem for us. As a community enterprise and not for profit distributing company we are having a real hard time with no income and still with high running costs of the closed facility!

Despite the above concerns we are continuing with our plans for future events and we just can’t wait for the restrictions to be eased so that we can get back on the water.

I can confirm that our policy and terms of business (see here) states that all cancelled bookings are entitled to a 70% refund provided the cancellation is made more than 14 days from the check-in date.

We have, however, agreed that any 2020 booking that are cancelled due to the pandemic can receive a refund of 70% irrespective of the time of notification.

You have elected to receive the 70% refund and we will now process your application as soon as possible.

In cases of great hardship we will consider applications for a full refund less reasonable administrative costs.

We are presently working through the camping requests and all other works associated with cancelled events and facility shut down, so please be patient.

 

POLICY DOCUMENT HERE

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Plas Heli Cyf will not accept any liability for personal injury arising out of the use of this facility either sustained by staff, their guests or visitors whether or not such damage or injury could have been attributed to or was occasioned by the neglect, default or negligence of Plas Heli, other visitor, servants or agents of either organisation.

Contact Information

Plas Heli Cyf Glany Don, Pwllheli, Gwynedd LL53 5YT

Bar:        01758 614 442
Office:   01758 613 343 - Please note: the telephone is not manned and your enquiries would be attended to more efficiently if you send an e-mail to the appropriate department see contact us here

Company Registration No. 08082514
VAT No. GB 164061430