Complaint Procedure
Complaints and Comments.
Plas Heli aims to provide the highest standards of service to its visitors and customers.  If you have been less than fully satisfied with the service you have received, we would welcome your comments and suggestions so that we can rectify the problem and improve our service in the future.
Please complete the attached form and return it, marked Confidential, to Mike Butterfield, Director, at the address below.  An acknowledgement will be sent within 3 working days of receipt.  Your complaint will be fully investigated, and a response will be sent within 14 days of receipt. 
All complaints will be recorded to

Community engagement remains central to our mission at Plas Heli. Throughout 2026 we have continued to invest in our facilities, expand our offer, and support a wide range of activities that benefit local residents, organisations, and visitors.

• Meeting Rooms - Daily Community Use

Plas Heli now provides four refurbished meeting rooms, upgraded with new furniture and improved layouts to enhance comfort and accessibility. These rooms are in daily use by a wide variety of community groups and service providers, including:

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Plas Heli has reconfigured the south camping area within the main compound.

The south area now has a fresh gravelled surface suitable for six campervans. The area has an atractive bush boundary and all pitches have hook-ups.

 The Main compound camping for Motorhomes and Caravans is also re-numbered :

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