📘 Standard Operating Procedures (SOPs)
The Standard Operating Procedures (SOPs) set out the operational routines carried out by Plas Heli volunteers and Duty Managers. These procedures ensure the venue is operated safely, consistently, and in line with statutory and insurer expectations.
Important: Bar and Kitchen operations are managed entirely by Sean Devlin Catering Ltd under the Catering and Bar Franchise Agreement 2022. These areas are not operated by Plas Heli volunteers and therefore do not form part of Plas Heli’s SOPs.
Franchisee‑Managed Operational Areas
🍺🍽️ Bar & Kitchen Operations (Franchisee)
The Bar and Kitchen are operated solely by Sean Devlin Catering Ltd under the Catering and Bar Franchise Agreement 2022. The Franchisee is required to deliver the service to the style and standard of service defined within the Agreement, including:
- quality and presentation of food and drink
- customer service standards
- hygiene and cleanliness requirements
- staffing, training, and operational procedures
- licensing and statutory compliance
Plas Heli retains an oversight role and conducts periodic inspections to ensure compliance with the Agreement. Plas Heli also reserves the right to appoint external or independent inspectors to verify standards, hygiene, and operational performance.
Plas Heli volunteers and Duty Managers do not carry out operational tasks in these areas.
Plas Heli Standard Operating Procedures
🏖️ Balcony & External Areas SOP
Procedures for managing balcony safety, external seating, wind‑hazard controls, and daily readiness checks.
🏛️ Building Checks SOP
Daily building checks including doors, lighting, emergency exits, signage, alarms, and general venue readiness.
🎪 Event Day Operations SOP
Operational procedures for event days including volunteer coordination, safety briefings, equipment setup, and Duty Manager oversight.
📡 Radios & Communications SOP
Guidance for radio use, communication protocols, call‑signs, emergency communication, and equipment checks.
🧼 Cleaning & Hygiene SOP
Operational cleaning routines for balcony, toilets, public areas, and event‑day requirements. (Does not include kitchen food hygiene.)
🔐 Security & Access SOP
Procedures for managing building access, key control, alarm systems, contractor entry, and secure areas.
🧯 Emergency Procedures SOP
Immediate actions for fire, medical emergencies, evacuation, severe weather, and incident response.